THE LUXURY OF LIFE ON YOUR TERMS.

We know your time is precious and you want to prioritize what matters most in life. That’s why we offer Lincoln Pickup & Delivery across our full line of vehicles.

See more of the ways Lincoln makes every day more effortless.

What is the LINCOLN PICKUP & DELIVERY?

In the world of luxury automobiles, exceptional service is just as important as the vehicle itself. The LINCOLN PICKUP & DELIVERY service represents a revolutionary approach to vehicle maintenance and servicing, embodying Lincoln’s commitment to providing a seamless ownership experience. This premium service transforms routine maintenance from an inconvenience into a luxury experience, giving owners back their most valuable asset—time.

A New Standard in Luxury Service

LINCOLN PICKUP & DELIVERY is more than just a maintenance program; it’s a comprehensive service experience designed to simplify vehicle ownership. Lincoln has reimagined the traditional service model by bringing the dealership to you, eliminating the need to disrupt your schedule for vehicle maintenance. This service epitomizes Lincoln’s philosophy that true luxury means having complete control over your time.

How LINCOLN PICKUP & DELIVERY Works

The process is designed to be effortless and accommodating to your schedule, with four simple steps that prioritize convenience and transparency.

1. Scheduling Your Service

Getting started with LINCOLN PICKUP & DELIVERY is remarkably straightforward. Lincoln owners can schedule service by calling their local dealership or using the Lincoln Way™ mobile application. The flexibility to choose both time and location puts you in control of when and where your vehicle will be serviced.

Example 1: A busy executive can schedule pickup during an important meeting, with the Lincoln Service Valet arriving at her office building to collect her Navigator. She continues her workday uninterrupted while her vehicle receives the attention it needs.

2. The Seamless Exchange

On the scheduled day, a Lincoln Service Valet arrives at your location to collect your vehicle. Simultaneously, they provide you with a complimentary Lincoln loaner vehicle, ensuring your mobility isn’t compromised. This service is available within a 30-kilometre radius of your preferred dealership, covering most urban and suburban areas.

3. Staying Informed

Throughout the service process, Lincoln maintains open communication through your preferred channel—whether by phone, text, or email. You’ll receive updates about your vehicle’s progress and even notification when the valet is on their way to return your vehicle.

Example 2: A father of three receives text updates while attending his children’s sporting events, allowing him to stay engaged with family activities while remaining informed about his Aviator’s service status. When the service is complete, he arranges for delivery to his home rather than returning to the original pickup location.

4. The Return Experience

Once service is completed, your Lincoln is delivered back to you at your chosen location. Before return, the vehicle is thoroughly washed and prepared for your next journey, adding an extra touch of luxury to the service experience.

The Power of Prioritizing Your Time

LINCOLN PICKUP & DELIVERY represents a fundamental shift in how luxury automakers approach customer service. By recognizing that true luxury extends beyond the vehicle itself to encompass the ownership experience, Lincoln has created a service model that respects and prioritizes the customer’s time and convenience.

Example 3: A medical professional working varying shifts can coordinate service during overnight hours. The Lincoln Corsair is picked up from the hospital parking facility at the end of an evening shift and returned, freshly serviced, before the start of the next day’s work—eliminating any need to make special arrangements during limited free time.

Comprehensive Coverage

The service is available across Lincoln’s full lineup of vehicles, demonstrating the brand’s commitment to providing exceptional service regardless of model. This comprehensive coverage ensures all Lincoln owners can experience this elevated approach to vehicle maintenance.

Life on Your Terms

LINCOLN PICKUP & DELIVERY transforms the conventional service experience into one that adapts to your lifestyle rather than requiring you to adapt to it. When a service appointment comes to you, it represents life on your schedule and your terms—embodying what Lincoln calls “the power of sanctuary.”

5 Fascinating Facts About LINCOLN PICKUP & DELIVERY

1. Lincoln Service Valets undergo specialized training not only in vehicle handling but also in customer service protocols to ensure a consistent luxury experience.
2. The service evolved from Lincoln’s research showing that luxury customers value time-saving conveniences even more than traditional luxury amenities.
3. Every returned vehicle undergoes a multi-point inspection and cleaning process, including interior vacuuming and exterior washing, regardless of the service performed.
4. The Lincoln loaner vehicles provided during service are regularly updated to ensure customers experience the latest features and technologies across the Lincoln lineup.
5. The Lincoln Way™ app that facilitates PICKUP & DELIVERY scheduling also provides real-time vehicle health alerts, helping owners anticipate service needs before they become urgent.

Questions and Answers

1. Q: Who is eligible for LINCOLN PICKUP & DELIVERY?
   A: Owners of 2018 model year and newer Lincoln vehicles are eligible for this complimentary service.
2. Q: How far will Lincoln travel to pick up my vehicle?
   A: The service is typically available within 30 kilometres of your preferred Lincoln dealership.
3. Q: Do I need to return the loaner vehicle to the same location where my vehicle was picked up?
   A: No, you can arrange for your serviced vehicle to be delivered to a different location than the pickup point, providing additional flexibility.
4. Q: How long can I keep the Lincoln loaner vehicle?
   A: The loaner vehicle is available for up to 24 hours or until your service is complete, whichever occurs first.
5. Q: What types of service qualify for PICKUP & DELIVERY?
   A: The service is available for both retail and warranty repairs, covering most maintenance and service needs.
6. Q: How do I schedule LINCOLN PICKUP & DELIVERY?
   A: You can schedule the service by calling your local Lincoln dealership or through the Lincoln Way™ mobile application.
7. Q: What is the duration of PICKUP & DELIVERY coverage?
   A: Coverage begins at the New Vehicle Limited Warranty Start Date (0 km) and ends at 4 years from the Warranty Start Date or 80,000 kilometres, whichever occurs first.
8. Q: Will I receive the same model as a loaner vehicle?
   A: While Lincoln attempts to provide comparable vehicles, the specific model of your loaner will depend on availability at the time of service.
9. Q: Are there any service exclusions for PICKUP & DELIVERY?
   A: Some service exclusions and mileage limitations may apply; details are available from your Lincoln retailer.
10. Q: Can I track the status of my vehicle’s service?
    A: Yes, Lincoln provides updates via your preferred communication method—phone, text, or email—throughout the service process.