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Lincoln Concierge: The Ultimate Luxury Ownership Experience

Introduction

The Lincoln Concierge service represents the pinnacle of luxury automotive ownership experience, offering a suite of personalized services designed to make every aspect of Lincoln ownership effortless and enjoyable. From the moment a potential client expresses interest in a Lincoln vehicle to years into ownership, the Lincoln Concierge program stands as a testament to the brand’s commitment to exceptional customer care. This distinctive approach to luxury service transcends traditional automotive ownership, creating a bespoke experience that rivals the finest hospitality establishments worldwide.

Personal Connection Through Dedicated Specialists

Human-Centered Approach

At the heart of the Lincoln Concierge program is a human-centered philosophy that prioritizes personal connection. Each Lincoln client is paired with a dedicated concierge specialist who serves as their primary point of contact for all vehicle-related needs. These specialists undergo extensive training not only in Lincoln vehicle knowledge but also in hospitality practices, ensuring they can anticipate needs and provide solutions with warmth and professionalism. This personal relationship evolves over time, with concierge specialists becoming familiar with client preferences and requirements, allowing for increasingly customized service.

24/7 Availability

Understanding that automotive needs don’t adhere to business hours, the Lincoln Concierge service offers round-the-clock availability. Whether it’s a late-night roadside emergency, a question about vehicle features while traveling, or simply scheduling maintenance at a convenient time, Lincoln owners can reach their concierge specialist at any hour of the day, any day of the year. This perpetual availability provides peace of mind that assistance is always just a phone call away, regardless of time or circumstance.

Effortless Ownership Services

Lincoln Pickup & Delivery

Perhaps the most appreciated aspect of the Lincoln Concierge program is the signature Lincoln Pickup & Delivery service. This comprehensive service eliminates the inconvenience traditionally associated with vehicle maintenance. When service is required, owners simply schedule an appointment through their concierge. At the arranged time, a Lincoln service valet arrives at the owner’s location of choice—be it home or office—with a loaner Lincoln vehicle. The valet then takes the owner’s vehicle to the service center, where certified technicians perform the necessary maintenance. Once completed, the vehicle is thoroughly washed and delivered back to the owner at their convenience. This seamless process saves valuable time and transforms what was once a mundane errand into an experience befitting the Lincoln luxury standard.

Complimentary Car Wash Services

Beyond the scheduled maintenance occasions, Lincoln Concierge offers complimentary car wash services. Lincoln owners can arrange for their vehicle to be washed at their convenience, ensuring their luxury automobile always maintains its pristine appearance without personal effort. This attention to detail extends to interior cleaning as well, with specialists trained to preserve the quality of premium materials while ensuring a fresh cabin environment.

Vehicle Acquisition Assistance

Personalized Vehicle Search

For prospective Lincoln owners, the Concierge service begins even before purchase. Concierge specialists assist clients in finding the exact Lincoln model with their preferred specifications, even if it isn’t immediately available at their local dealership. This service includes searching inventory across the dealer network, arranging transfers when necessary, and keeping clients informed throughout the process. For those with highly specific requirements, concierge specialists can even track incoming production vehicles or assist with custom ordering to ensure clients receive precisely the Lincoln they desire.

Discovery Drive Experience

The Lincoln Concierge facilitates personalized test drive experiences that go beyond the traditional dealership loop. Through the Discovery Drive program, potential owners can arrange for an extended test drive of their preferred Lincoln model, allowing them to experience the vehicle in their daily environment. A concierge specialist delivers the vehicle to the client’s location and provides a comprehensive orientation of features and technology before leaving the client to enjoy the Lincoln experience at their leisure, transforming the test drive into a meaningful trial ownership experience.

Technological Integration

Lincoln Way App Connectivity

The Lincoln Concierge service seamlessly integrates with the Lincoln Way App, creating a digital extension of the concierge experience. Through this application, owners can directly contact their concierge specialist, schedule pickup and delivery services, access vehicle information, and remotely control certain vehicle functions when equipped with Lincoln Connect™. This technological integration ensures that assistance is always within reach, whether through personal contact or digital convenience.

Tailored Immersion Experience

New Lincoln owners benefit from the Lincoln Tailored Immersion experience, a personalized virtual tour conducted by a Lincoln product specialist. This one-on-one session introduces owners to their vehicle’s features and technologies, answering questions and ensuring comfort with all aspects of their new Lincoln. The concierge specialist coordinates this experience, scheduling it at the owner’s convenience and following up to address any additional questions that may arise after the initial session.

Travel and Lifestyle Services

Journey Planning Assistance

The Lincoln Concierge extends beyond immediate vehicle needs to enhance the overall ownership lifestyle. Concierge specialists can assist with journey planning for road trips, including recommending scenic routes, points of interest, and dining establishments that align with the owner’s preferences. For longer journeys, the concierge can provide information about Lincoln service center locations along the route and arrange for any necessary maintenance before departure to ensure trouble-free travel.

Event Access and Reservations

Lincoln owners enjoy access to exclusive events and experiences through their concierge service. From reserved parking at select venues to preferential reservations at fine dining establishments, the concierge can facilitate lifestyle enhancements that complement the Lincoln ownership experience. These services create additional value beyond the vehicle itself, integrating the Lincoln brand into the owner’s broader lifestyle.

Ownership Milestone Recognition

Anniversary Acknowledgments

The Lincoln Concierge program recognizes significant ownership milestones, such as purchase anniversaries, with personalized acknowledgments. These thoughtful gestures might include handwritten notes, small gifts, or special service offers, demonstrating appreciation for the client’s loyalty and reinforcing the personal relationship between owner and brand.

Vehicle Transition Assistance

When the time comes to transition to a new Lincoln vehicle, concierge specialists provide comprehensive assistance throughout the process. From discussing new model options based on the owner’s evolving needs to facilitating the trade-in process and ensuring a smooth handover, the concierge ensures continuity of the ownership experience across vehicle transitions, often retaining the same specialist to maintain the established relationship.

Five Curiosities About Lincoln Concierge

How many hours of specialized training do Lincoln Concierge specialists undergo before working with clients?
Lincoln Concierge specialists complete over 120 hours of specialized training, covering everything from vehicle specifications to hospitality protocols and problem-solving techniques.

What is the average response time for urgent Lincoln Concierge requests?
The average response time for urgent requests is under 3 minutes, with concierge specialists available 24/7 to address immediate owner needs.

How many kilometers do Lincoln service valets travel annually for pickup and delivery services?
Lincoln service valets collectively travel more than 1.5 million kilometers annually to provide pickup and delivery services across the country.

What percentage of Lincoln owners utilize the service within the first year of ownership?
Approximately 87% of new Luxury vehicles owners engage with the Concierge service within their first year of ownership, with satisfaction ratings consistently above 95%.

What unusual request has the Lincoln Concierge service fulfilled for an owner?
One of the most unusual fulfilled requests involved a concierge specialist arranging for a Lincoln owner’s vehicle to be delivered to a remote lakeside cabin 200 kilometers from the nearest dealership so they could surprise their spouse on their anniversary.

Questions and Answers

How does the Lincoln Concierge service differ from standard dealership services?

The service transcends traditional dealership offerings by providing a dedicated personal relationship rather than transactional interactions. While dealerships typically assist clients during business hours and require visits to their location, Lincoln Concierge specialists are available 24/7 and bring services directly to the client. The relationship extends beyond vehicle maintenance to include lifestyle enhancements, travel planning, and personalized recognition of ownership milestones. Additionally, concierge specialists maintain ongoing relationships with clients throughout their ownership journey, creating continuity and familiarity that standard dealership experiences rarely achieve. This personalized approach transforms automotive ownership from a series of necessary transactions into a cohesive luxury experience.

What are the eligibility requirements for Lincoln Concierge services?

All new Lincoln vehicles come with complimentary access to the Lincoln Concierge program, including the signature Pickup & Delivery service for the duration of the vehicle’s warranty period. The core concierge services—including 24/7 assistance, roadside support, and access to the Lincoln Way App features—remain available throughout ownership. Certain premium services, such as complimentary pickup and delivery, continue beyond the warranty period for Lincoln Black Label clients. Additionally, owners of certified pre-owned Lincoln vehicles receive a modified concierge package that includes the essential services. Lincoln Concierge benefits are transferable to subsequent owners within the original warranty period, ensuring the Lincoln luxury experience continues uninterrupted regardless of ownership history.

How does the Lincoln Concierge handle emergency situations?

In emergency situations, this Lincoln service provides immediate, comprehensive assistance. When an owner contacts the emergency line, the concierge specialist assesses the situation and coordinates the appropriate response, which may include dispatching roadside assistance, contacting emergency services, or arranging alternative transportation. The concierge remains in contact with the owner throughout the situation, providing updates and reassurance. Following resolution of the immediate emergency, the concierge assists with subsequent needs such as insurance claims, repair arrangements, or temporary vehicle replacement. This end-to-end management of emergency situations provides Lincoln owners with peace of mind that they’re never alone in challenging circumstances, regardless of location or time of day.

Can the Lincoln Concierge assist with vehicle features and technology questions?

The Lincoln Concierge service excels at addressing vehicle features and technology questions, offering multiple support channels tailored to owner preferences. For immediate assistance, owners can contact their concierge specialist via phone for real-time guidance on feature operation. For visual assistance, concierge specialists can arrange video calls to demonstrate features or troubleshoot issues. The Lincoln Tailored Immersion program provides comprehensive technology orientation for new owners, while follow-up sessions can be scheduled as needed when owners wish to explore advanced features. Additionally, concierge specialists can remotely assist with certain vehicle functions through the Lincoln Connect system, such as helping locate a vehicle in a parking facility or sending navigation directions directly to the vehicle’s system, providing truly hands-on support for the technological aspects of Lincoln ownership.

How does the Lincoln Concierge program adapt to individual owner preferences over time?

The program employs sophisticated preference tracking to create increasingly personalized experiences throughout the ownership journey. Concierge specialists document client interactions, noting preferences from communication style (phone calls versus text messages) to service scheduling preferences (mornings versus afternoons) and even details like preferred loaner vehicle models. This information creates a comprehensive profile that allows specialists to anticipate needs and tailor services accordingly. For example, if an owner has previously mentioned children’s activities on Tuesday afternoons, the concierge will avoid suggesting service appointments during that timeframe. This adaptive approach extends to vehicle recommendations as well, with specialists noting features owners particularly appreciate so they can highlight relevant advancements when discussing new models. This continuous refinement of the client relationship transforms standard luxury service into a truly bespoke ownership experience that evolves alongside the owner’s lifestyle.